Return and Refund Policy

Thank you for shopping with DiyaShopping.
We strive to offer you high-quality apparel. If you are not completely satisfied with your purchase, we are happy to accept returns and/or process refunds, subject to the conditions below.

1. Return / Exchange Eligibility
   Returns or exchanges are accepted within 2 days from the date of delivery.

To be eligible, the item must be unused, unworn, unwashed, with all original tags and packaging intact, and returned along with the original invoice/receipt or order number.

Items must be returned in the same condition as delivered, without any marks, odors, damage, or alteration.

2. When Returns / Refunds / Exchanges Are Allowed
   We accept returns/exchanges (or refund) in the following cases:

Item is defective, damaged, or has manufacturing faults.

Item received does not match the product description, size chart, or photos on our website.

Wrong item was shipped (wrong size/colour/style).

(Optional — if you allow) Change-of-mind returns: customer simply does not want the item (subject to eligibility conditions above and return within time window).

3. Non-returnable Items (if any)
   Some types of products are not eligible for return or refund, such as:

Items purchased on clearance or sale (if you want to exclude them).

Customised or made-to-order items (if you offer customization).

Items that have been used, washed, or have missing tags.

(Modify this section depending on the nature of your inventory.)

4. Return Process
   To request a return or exchange:

Contact our Customer Service within 2 days of delivery, at [email/phone] — provide your order number, reason for return, and photos (if item is damaged/defective).

Once approved, package the item securely (with original tags and packaging) and ship it back to us at the address we provide.

Use a traceable/shippable courier service; keep the shipping receipt or tracking number for reference.

5. Refund Method & Timeline
   Once we receive and inspect the returned item, we will notify you by email / phone about the approval or rejection of your refund.

If approved, refunds will be processed within 7 business days.

Refunds will be credited to the original mode of payment (e.g. card, UPI, net-banking) or, if requested, as store credit.

6. Shipping / Return Shipping Costs
   If the return is due to defect, damage, or wrong item — we will bear the cost of return shipping.

If the return is for “change of mind” — return shipping costs will be borne by the customer.

7. Cancellation Policy (Pre-shipment)
   If you wish to cancel your order before it is shipped, please contact us immediately at [email/phone]. We will cancel the order and refund the amount in full.
8. Grievance Redressal & Contact Information
   We are committed to fair and transparent practices under the Consumer Protection (E-Commerce) Rules, 2020. If you have any complaints or issues, please contact our Customer Support at:

Email: nathiyanathiya224@gmail.com

Phone: 9677516501
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

9. Changes to Policy
   We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.